Privacy Policy

Privacy Policy



Effective Date: February 1, 2022

Surgenly LLC (“Surgenly”, “we”, “us” or “our”) respects your privacy. This Privacy Policy describes our practices with respect to information we may collect from you or that you may provide to us when you visit our websites, and (the “Websites”), or use our cloud-based software platform (the “Surgenly Platform”). The Websites and the Surgenly Platform are collectively referred to in this Privacy Policy as the “Services.”

Please note that we operate the Surgenly Platform on behalf of healthcare providers who have subscribed to use the Surgenly Platform. The information we receive through the Surgenly Platform, including health information relating to patients of those healthcare providers, is subject to the terms of our agreements with those healthcare providers. This Privacy Policy generally describes our collection and handling of that information, but we do not control, and this Privacy Policy does not apply to, the healthcare providers’ use and disclosure of that information. If you have questions about your healthcare provider’s use and disclosure of information transmitted through the Surgenly Platform, please contact that provider directly.

The Information We Collect

We collect and receive information through the Services in two ways: (1) when you voluntarily provide information to us, such as when you submit a contact form on our Websites, subscribe to the Surgenly platform, or create an account; and (2) when we collect information automatically about your use of the Services, such as through cookies. These methods are described in more detail below.

1. Information You Choose to Provide

You may choose to provide certain information to us when you use the Services. The information we collect through this method will vary depending on the Services you are using, and how you access those Services. The following are examples of situations in which you may provide information to us through the Services.

Information you provide through the Websites

When you visit our Websites, we may collect information about you when you complete contact forms, sign up for newsletters or other communications, complete questionnaires or surveys, subscribe to the Surgenly Platform, or create an account to use the Surgenly Platform. This information may include:

  • your name;
  • contact information including your email address, telephone number, and address;
  • professional information, including the name of your practice or employer, your title, your national provider identifier (NPI), and other information about your practice;
  • payment information, such as payment card numbers, expiration dates, and security codes; and
  • any other information you submit, such as through comments or questions that you submit through the Websites.

Information you provide through the Surgenly Platform

When you use the Surgenly Platform, we may collect various types of information, including:

  • if you are a healthcare provider, account credentials including your email address and password, information about your practice, and information that you communicate to your patients through the Surgenly Platform; and
  • if you are a patient, access credentials that your healthcare provider makes available to you to access the Surgenly Platform, information that your healthcare provider provides to us about you (which may include information about your health or medical care), and information that you communicate to your healthcare provider through the Surgenly Platform, such as responses to patient satisfaction surveys.

2. Information We Collect Automatically

In addition to the information that you provide to us, we collect some information automatically when you use the Services through technologies such as cookies, log files, and web beacons. The types of information that we automatically collect may include:

  • Technical information about your computer, device, hardware, or software you use to access the Internet or our Services, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system related specifications);
  • Usage information and statistics about your interaction with the Services which may include the URLs of the Services that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, the application you used, how long you used the application and when, and other usage statistics;
  • Information that facilitates a safer and more personalized experience, such as user identification information, saved preferences, and device identifiers or usage information for authentication and fraud prevention purposes; and
  • Information about your approximate location, which we may derive from device information such as IP address.

We collect some of this information through tracking technologies such as cookies and web beacons. For more information please see the How We Use Cookies and Other Tracking Technologies section of this Privacy Policy.

How We Use Your Information

We may use the information we collect or receive for the following purposes:

  • operating, developing, and improving the Services;
  • administering subscriptions to the Surgenly Platform and performing our obligations under our agreements with subscribers;
  • responding to questions and communications, or obtaining your feedback about our Services;
  • preparing and delivering announcements about features, functionality, terms of use, or other aspects of our Services;
  • analyzing usage trends and patterns and measuring the effectiveness of the Services and its features;
  • complying with legal or regulatory requirements, judicial process, and our company policies (including due diligence and contracting activities);
  • securing the Services, including protecting against and responding to fraud, illegal activity (such as incidents of hacking or misuse of the Services), and claims and other liabilities, including by enforcing our Terms of Use;
  • evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceeding; and
  • for any other purpose that you may authorize or direct at the time we collect your information.

How We Share Your Information

To accomplish the purposes set out above, we may share your information with third parties that may include:

  • your healthcare provider, if you are a patient using the Surgenly Platform;
  • service providers that perform services on our behalf and under our direction;
  • other third parties as necessary to (a) protect or defend our interests and the legal rights or property; (b) protect the rights, interest and safety and security of the Sites, our organization, or members of the public; (c) protect against fraud, and (d) investigate and prosecute users who engage in behavior that is illegal or harmful to others or to others’ property;
  • a buyer or other successor or organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceeding; and
  • with such other parties, or for such other purposes, as you may authorize or direct when we collect the information.

How We Use Cookies and other Tracking Technologies

We also collect information about your use of the Services through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic.

We and third-parties with whom we work use cookies and web beacons on the Services to improve user experience, to help remember your preferences and allow us to bring you the content and features that are likely to be of interest to you, and to analyze the use of our Services and to improve the Services’ functionality. One of the ways we do this is through the use of Google Analytics. For more information about how Google Analytics uses and processes data, please visit

Your Choices

We provide you with choices with regard to your information. For example, you can choose not to give us the personal information we request, as described in the “Information You Choose to Provide” section of this Privacy Policy. However, in some cases, if you decide not to provide the information we request, we will not be able to provide the service or information you requested.

Other examples of your choices include:

  • You can browse our website without registering or directly submitting any information to us. We may collect some limited information automatically, as described above.
  • You may opt out of receiving our messages at any time by using the opt-out mechanism provided in the message.
  • You may change your browser settings or take other steps to block, manage, or delete cookies. Our Services do not currently respond to browser “do not track” signals, so you will need to use your browser settings to effectively manage cookies. In some cases, blocking or disabling cookies may cause the Services not to work as intended and some features may not be available.

Links to Other Websites and Services

The Services may contain links to other third-party websites and services. These websites and services are not subject to this Privacy Policy. They are not controlled by Surgenly and Surgenlyy is not responsible for their content or their privacy policies, which may differ from ours. We have not reviewed and make no representations about the accuracy of information on third-party websites, or about their information handling practices. Visits you make to these websites are at your own risk, and we encourage you to review their privacy policies.

How to Contact Us

If you have any questions or comments about this Privacy Policy, if you need to report a problem, or if you would like to exercise one of your rights under this policy, please contact us at or using the information below. Please include your name, contact information, and the nature of your request so that we can respond appropriately and promptly to your communication.

Changes to this Privacy Policy

We reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. We will continue to use and/or disclose information in accordance with the policy in effect at the time the data was collected. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Services after we post changes is deemed to be acceptance to those changes.